WhatsApp Gateway Terms

Valethia Hub integrates with WhatsApp solely as a communication bridge between buyers and sellers. Here is how the process works:

• When a buyer completes their cart on Valethia Hub, they are redirected to the seller's WhatsApp with a pre-formatted order receipt message containing their selected items, quantities, and totals.

• All further communication, negotiation, and payment happens directly between the buyer and seller on WhatsApp. Valethia Hub has no visibility into or control over these conversations.

• Valethia Hub does not intermediate payments, process financial transactions, or guarantee the completion of any transaction between parties.

Sellers who use Valethia Hub's WhatsApp checkout feature agree to the following obligations:

• Sellers must have a valid WhatsApp Business number linked to their store. Personal WhatsApp numbers used for business purposes are at the seller's own risk.

• Sellers must respond to customer inquiries promptly and professionally. Unreasonable delays or non-responsiveness may result in store suspension.

• Sellers are solely responsible for their own WhatsApp Business compliance, including adhering to Meta's Commerce Policy, WhatsApp Business Terms of Service, and applicable local regulations.

• Sellers must not spam buyers, send unsolicited marketing messages, or misuse the WhatsApp redirect feature for any purpose other than fulfilling legitimate orders.

By using the "Order via WhatsApp" feature, buyers acknowledge and accept the following:

• Clicking "Order via WhatsApp" will open the WhatsApp application (or WhatsApp Web) and initiate a chat with the seller. You consent to being redirected outside of the Valethia Hub platform.

• Buyers should verify the seller's identity and legitimacy before making any payments. Valethia Hub does not verify or guarantee seller identities beyond profile information provided on the platform.

• All transaction disputes are strictly between the buyer and seller. Valethia Hub is not a party to these transactions and does not offer mediation, refunds, or dispute resolution services.

Transparency about what data is included in the WhatsApp redirect:

• The order receipt includes: product names, selected quantities, individual prices, and the order total. This information is necessary for the seller to process the order.

• No personal account data — including your email address, password, or Valethia Hub account credentials — is ever shared, transmitted, or included in the WhatsApp message.

• The pre-formatted order message is generated entirely client-side within your browser. No order data is routed through Valethia Hub servers during the WhatsApp redirect process.

Valethia Hub is committed to responsible use of WhatsApp integration:

• Our integration complies with the WhatsApp Business Terms of Service and WhatsApp's acceptable use policies. We use only standard WhatsApp URL schemes (wa.me / api.whatsapp.com) for the redirect.

• Automated messages generated through our platform are strictly limited to order receipts. No chatbot, auto-reply, or automated follow-up messages are sent through Valethia Hub.

• Valethia Hub does not facilitate bulk messaging, unsolicited marketing, or any form of spam through WhatsApp. Any seller found violating this policy will be immediately suspended from the platform.

By using the WhatsApp checkout feature, you agree to the following limitations of liability:

• Valethia Hub is not liable for WhatsApp service disruptions, outages, downtime, or any changes to WhatsApp's platform, API, or URL scheme that may affect the checkout redirect functionality.

• We are not liable for disputes, disagreements, fraud, misrepresentation, or failed transactions between buyers and sellers that occur on WhatsApp or any other channel outside of the Valethia Hub platform.

• WhatsApp's own Terms of Service and Privacy Policy apply to all communications conducted through WhatsApp. Valethia Hub has no control over how WhatsApp processes, stores, or transmits messages between parties.

If you have questions, concerns, or feedback regarding these WhatsApp Gateway Terms or how our WhatsApp integration works, please contact our legal team: