Terms & Conditions

Last Updated: June 2026

Please read these terms carefully before using Valethia Hub. By creating an account, you agree to be bound by all provisions outlined below.

1. Acceptance of Terms

By accessing and using Valethia Hub ("the Platform", "we", "us", or "our"), you ("User", "Store Owner", "you", or "your") accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms and Conditions, please do not use the Platform.

These Terms and Conditions constitute a legally binding agreement between you and Valethia Hub. Your continued use of the Platform signifies your acceptance of any modifications to these terms.

2. Platform Description and Services

Valethia Hub is a social commerce platform that enables users to create, manage, and operate online stores with WhatsApp integration. Our services include:

Store creation and customization tools with rich media support
Product management systems with video and image uploads
WhatsApp Business checkout integration — orders redirect to sellers' WhatsApp
Interactive social discovery feed with autoplay video content
Scarcity-based Flash Drops with real-time countdown clocks
Analytics and engagement dashboards for creators
Unified cart system with WhatsApp receipt generation
Content post creation for creator community engagement

3. Account Registration and Eligibility

3.1 Eligibility Requirements

To use Valethia Hub, you must:

Be at least 18 years of age or the age of majority in your jurisdiction
Have the legal capacity to enter into binding contracts
Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Not be prohibited from using the Platform under applicable laws
Not have been previously banned or suspended from the Platform

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access or security breach
Using strong, unique passwords and enabling two-factor authentication when available
Not sharing your account credentials with any third party

4. Store Creation and Management

4.1 Store Ownership

When you create a store on Valethia Hub:

You retain ownership of your store content, products, and customer data
You grant Valethia Hub a non-exclusive license to host and display your content
You are solely responsible for all content, products, and transactions in your store
You must comply with all applicable laws and regulations in your jurisdiction
You must not infringe on any third-party intellectual property rights

4.2 Store Naming and Subdomain

Store names and subdomains must:

Not infringe on trademarks or intellectual property of others
Not contain offensive, discriminatory, or inappropriate language
Not impersonate other businesses, brands, or individuals
Not mislead customers about the nature of your business
Comply with our Community Guidelines

5. Prohibited Activities and Content

You agree NOT to use the Platform to:

Sell illegal, counterfeit, stolen, or prohibited items
Engage in fraudulent, deceptive, or misleading practices
Violate any local, national, or international laws or regulations
Infringe on intellectual property rights of others
Sell weapons, drugs, or other controlled substances
Promote hate speech, violence, or discrimination
Engage in money laundering or terrorist financing
Sell adult content or services to minors
Manipulate prices or engage in price fixing
Create fake reviews, testimonials, or artificially inflate engagement metrics
Spam customers or engage in unsolicited marketing
Harvest or collect user data without consent
Attempt to hack, disrupt, or compromise Platform security
Use automated systems or bots without authorization
Resell or redistribute Platform services without permission

6. Product Listings and Descriptions

6.1 Accuracy Requirements

All product listings must:

Contain accurate and truthful descriptions
Include clear, authentic product images and videos
Display correct pricing in the appropriate currency (NGN by default)
Specify availability and stock status accurately
Disclose all relevant product information, including defects or limitations
Comply with consumer protection laws
Not make false or exaggerated claims

6.2 Image and Media Guidelines

Product images and media must:

Be owned by you or properly licensed
Accurately represent the actual product
Not contain watermarks from other sellers or platforms
Be of sufficient quality and resolution
Not contain inappropriate or offensive content
Comply with copyright and trademark laws

7. Pricing and Payments

7.1 Platform Fees

Valethia Hub may charge:

Monthly or annual subscription fees based on your plan
Additional fees for premium features or services
Setup fees for custom domain integration
Fees for additional storage or bandwidth

7.2 Payment Processing

Regarding payments:

Valethia Hub does NOT process customer payments directly on the platform
Checkout redirects buyers to the seller's WhatsApp with a structured order receipt
Payment collection, processing, and fulfilment are entirely the seller's responsibility
You must comply with all payment processing regulations in your jurisdiction
You are responsible for tax collection and remittance
Platform subscription fees are non-refundable unless otherwise stated

8. Customer Service and Disputes

8.1 Store Owner Responsibilities

As a store owner, you must:

Provide timely and professional customer service via WhatsApp
Respond to customer inquiries within 24–48 hours
Honor your stated return and refund policies
Resolve customer disputes in good faith
Maintain accurate records of all transactions
Comply with consumer protection laws

8.2 Platform Involvement

Valethia Hub is not a party to transactions between store owners and customers. All transactions occur directly via WhatsApp. However, we reserve the right to intervene in disputes that violate our Terms or Community Guidelines, or that may harm the Platform's reputation.

9. Intellectual Property Rights

9.1 Platform Intellectual Property

Valethia Hub owns all rights to:

The Platform software, code, and technology
Valethia Hub trademarks, logos, and branding
Platform design, layout, and user interface
Documentation, tutorials, and support materials
Any improvements or modifications to the Platform

9.2 User Content License

By uploading content to the Platform, you grant Valethia Hub:

A worldwide, non-exclusive, royalty-free license to host, display, and distribute your content within the Platform
The right to use your store as a featured example in marketing materials (with your consent)
The right to create backups and copies for operational purposes
The right to modify content formatting for technical compatibility

10. Data Privacy and Security

10.1 Data Collection and Use

Valethia Hub collects and processes:

Account information (name, email, phone number)
Store data (products, images, descriptions, videos)
Transaction metadata and analytics (not payment details)
Usage data and Platform interactions
Technical data (IP address, browser type, device information)

10.2 Data Protection

We implement industry-standard security measures including Supabase Row Level Security (RLS) policies, encrypted connections, and secure authentication. For our full privacy practices, see our Privacy Policy.

11. Platform Availability and Modifications

While we strive for high uptime, we do not guarantee uninterrupted access to the Platform. Scheduled maintenance may cause temporary downtime, and we are not liable for service interruptions beyond our control. We will provide advance notice of scheduled maintenance when possible.

Valethia Hub reserves the right to modify, update, or discontinue any aspect of the Platform at any time. We will make reasonable efforts to notify users of significant changes.

12. Termination and Suspension

12.1 Termination by User

You may terminate your account at any time by contacting our support team or following the account closure process in your dashboard.

12.2 Termination by Valethia Hub

We may suspend or terminate your account immediately if you violate these Terms, engage in prohibited activities, fail to pay required fees, or receive multiple valid complaints.

12.3 Effects of Termination

Upon termination:

Your store will be immediately deactivated
You will have 30 days to export your data
Unpaid fees remain due and payable
We may retain certain data as required by law

13. Disclaimers and Limitations of Liability

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VALETHIA HUB SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, OR DAMAGES EXCEEDING THE FEES PAID BY YOU IN THE PAST 12 MONTHS.

14. Indemnification

You agree to indemnify, defend, and hold harmless Valethia Hub, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Platform, your violation of these Terms, your violation of any laws, your infringement of third-party rights, content you upload, or transactions you conduct.

15. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms shall be resolved through binding arbitration, except for claims involving injunctive or equitable relief, intellectual property rights, or small claims court matters.

16. Miscellaneous Provisions

These Terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and Valethia Hub. If any provision is found unenforceable, the remaining provisions shall remain in effect. Our failure to enforce any right shall not constitute a waiver. You may not assign or transfer these Terms without our written consent. We reserve the right to modify these Terms at any time and will notify users of material changes.

17. Contact Information

For questions about these Terms and Conditions, please contact us at:

Valethia Hub Legal Department

Email: legal@valethiahub.com

Support: support@valethiahub.com

Website: www.valethiahub.com

Acknowledgment

BY CREATING AN ACCOUNT AND USING VALETHIA HUB, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE, YOU MUST NOT USE THE PLATFORM.